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San Chelsea FAQs

Browse the San Chelsea frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In After 14:00:00

Check Out Prior to 10:00:00

Q: Do you require a security bond upon check-in?

In most cases, no.

Q: Is after hours check-in available?

Yes, we have a 24 hour on site manager

Q: Can I have a late check-out?

Late check out may be arranged by negotiation with the management and staff

Q: When do I have to pay a deposit?

A deposit is required on booking and is a minimum of 1 nights booking.

Q: What are the reception hours?

Reception is attended by the resident manager and staff and if for some reason the office is unattended someone will always be available by phone.

Q: Can I book theme park tickets at reception?

Yes

Q: Do you require a photo ID for credit card payments?

Yes, we do require a confirming photo “ID” for all credit card transactions. Also please note that credit card surcharge of 2% applies to all transactions.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes. A nominal amount is provided for the checking of emails free of charge.

Q: What facilities do you have?

Solar Heated Swimming Pool with attached Spa

Sub-tropical garden and cozy gazebo with BBQ facilities

Half-sized Tennis Court

Q: Is there car parking available?

We have limited free underground parking for the convenience of our guests.

Q: Is all linen provided?

Yes

Q: How often are the rooms serviced?

Weekly and on check out.

Q: Is the pool heated?

Yes, the pool and spa are solar heated

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Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Approx 40 min drive or bus trip

Q: Are there shops or restaurants nearby?

There are a multitude of shopping facilities and restaurants within a 5 min drive. Tugun to the north and Kirra, Coolangatta &Tweed Heads to the south.

Q: Is there public transport nearby?

Buses run frequently from Golden Four Drive which is a 1 min walk.

Q: What local attractions are in the area?

A range of restaurants, bars, night clubs, movie theatres, beaches, and sporting facilities such as Ten Pin Bowling, Lawn Bowls, Tennis, Golf, Animal Sanctuaries, Surfing and more, are less than 10 minutes away.

Theme Parks such as Dreamworld, Seaworld, Movie World and Wet’n’Wild are approx. a 40 min drive.

Q: How far away is the airport?

The Gold Coast - Coolangatta Airport (OOL) is a 5 min walk from San Chelsea, however the management and staff don’t expect you to walk it, and offer free transfers to and from.

Noise is not an issue even with our close proximity as the flight paths run parallel and to the west of our property.

Q: Where can I buy groceries locally?

Small convenience shops are within walking distance and major shopping centres at Coolangatta and Tweed Heads are just minutes away.

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